Elite Guides - Terms and Conditions

  • Mountaineering, Climbing and Mountain Biking have an element of risk associated with them, as stated in the BMC participation statement. "The BMC recognizes that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions."

 

  • Mountain Biking like climbing and mountaineering is a dangerous sport that may result in injury and or death. Participants should be aware of and accept these risks and be responsible for their own actions.


  • We offer a range of activities in dynamic environments and changeable weather. Hiring a guide/Instructor/leader does not guarantee success, nor does it guarantee that you will get to do your preferred route or activity. We will do our best to provide you with an experience that meets the conditions on the day, your experience and fitness levels.


  • Course bookings require a deposit of £100 and a completed booking form to confirm.


  • All participants must complete a booking form and agree to our terms and conditions. If a participant is under 18 they must be named on their parents/guardians form.


  • Participants agree to follow the direction and decisions of their guides/instructors. If you do not you absolve yourself of our responsibility.

 

  • All participants must be 18 or over. Under 18's must be accompanied by their parents or a legal guardian.

 

  • Participants should be appropriately kitted out for the activity they have booked and the weather on the day. If you are not, our guides may refuse to take you onto the hill due to concerns about your safety. If you are unsure please ask.


  • Participants must be in a fit medical state to complete the activity. If you are unsure about your condition or how you may have to manage it with a change from your normal routine then we suggest you seek medical advice from your GP.


  • Transport is not a part of our service and customers are required to make their own way to the start point. To reduce the environmental impact of our services and to reduce the impact on the local services it may be that 'lift - sharing' is used. This is out with the services of Elite Guides and an informal agreement between the guide and the customer.

 

  • The full balance of the course must be paid six weeks before the course date. If payment is not made, Elite Guides retains the right to 're-sell' your booking to another party. Any bookings within the six week period before the booked date are required to pay the full balance.


  • It is recommended that you take out travel insurance that includes cancelation cover, in the case of any cancelation or disruption to your booking. You must check that this insurance will cover you for cancellation, personal injury and travel disruption etc.

 

  • It is recommended that you take out personal accident insurance which is a benefit of BMC or Mountaineering Scotland membership and that you take out holiday insurance to cover any losses should your booking have to be cancelled for any reason.


  • Customers are responsible for any loss or damage caused to equipment and agree to pay the full cost of replacement. Any equipment hired or loaned from Elite Guides will be checked and fit for purpose. Elite Guides is not responsible for any kit that is hired from a 3rd party.

 

  • We may well take pictures of your day out and reserve the right to use these for promotional materials. If you do not want your photo taken please let us know either on the day or in writing before.


  • Elite Guides LTD uses WeTravel as a booking platform and all transactions are processed by them. Customers are responsible for card processing fees when booked though WeTravel. You can find their full terms at https://help.wetravel.com/en/ We also use Stripe to process card  payments. Any payments through the Stripe website will follow the Terms and conditions as set out by Stripe. https://stripe.com/en-gb/legal/ssa


  • VAT is included in the course cost except for Businesses or Charities that are VAT regeistered.


Cancellation policy


  • Deposits are refundable up to 6 weeks before the first day of the booked dates.


  • The final balance is due 6 weeks before the booked date, or the first date of the booking.

 

  • Cancellations made within 6 weeks of the course date will receive no refund.


  • Any amendments requested to your booking within the 6 week period may be subject to administration fees.

 

  • If Elite Guides Ltd cancel the course, participants will either be offered another mutually agreeable date or a refund minus any costs incurred for your booking.


  • Any refunds given will be minus our bank/finance fees and a £5 administration fee per participant.


  • We strongly recommend that you take out holiday/travel insurance to cover you in case of any financial loses.


The majority of our guides are subcontracted in for work. Elite Guides wants to provide you with the best experience possible, which means we have to also look after the guides/instructors we employ. Our cancellation policy is there to make sure that we can commit to paying guides/instructors that are booked in. We are unable to guarantee last minute date changes and cancellations as the guides/instructors will then be making a financial loss.


 3rd June 2025